Shipping Information and Returns Policy

Sustainability

Sustainability and being mindful of the earth are extremely important to me. I take into great consideration the impact my art has on the environment.

I am proud to say that I print all of the art in house. I use an inkjet printer and print on 100% cotton rag paper which is made from cotton linters, a by-product of the cotton industry which is considered a recovered fibre making it naturally sustainable. The ink and paper used are considered archival, meaning your print will last for roughly 200 years. This is not cheaply made art that will fade in a few years and be discarded eventually.

Recyclable, compostable, reusable packaging

When it comes to packaging, I have very mindfully taken into consideration the environmental cost of wasteful packaging. Each piece of your package has been thoughtfully researched. The material used to protect your prints is made from plant matter and can be composted. The cardboard mailer and chipboard have both been made in Canada using post-consumer materials and can be composted, recycled or reused. The tape is plastic free and can be recycled or composted.

8x10 and 11x14 prints are packed in a flat hardback envelope or literary mailer with a piece of chipboard too, they should arrive safe and flat.

All packing materials are a mixture of sustainably sourced, reusable, recyclable and/or biodegradable. We do our best to limit any plastic use. Our prints are packaged in plastic free packaging, however, breakable items such as frames have to be wrapped in bubble wrap. We use 'second hand' bubble wrap from galleries and encourage you to reuse it as well!

Shipping

Prints are shipped via UPS, Purolator or Canada Post. You have options to select from at checkout. Items can be expected within 5-10 business days* for North American orders, often times sooner. The shipping time is completely out of my control once the items leave me and are in the hands of the shipper.

All North American orders over $67CAD will include free tracked shipping

If your order does not arrive after 20 business days, please email me -hello@fleurdinand.com

*These times are estimates and Fleurdinand is not responsible for any delays.

Return and Refund Policy

I want all of my customers to be very happy with their purchase and love the art they've chosen for their walls, but if you are deeply unsatisfied with your purchase after receiving it, please send me an email within 1 week of receiving your order to discuss hello@fleurdinand.com.
If you choose to return your print, all postage costs are the customers responsibility. Print must be returned in original packaging and unopened from the clear envelope. It must not be bent, creased or damaged in any way. If it arrives back to me with any damage, a refund will not be issued.
There are no refunds or returns available on original prints and frames
There are no refunds or returns without an unboxing video
Please be sure to read the description and sizes offered carefully before purchasing.
If your artwork arrives damaged, please let me know by getting in touch right away hello@fleurdinand.com. A replacement will be sent at no extra charge. If your frame arrives broken, please let me know right away and I will remedy the situation.
If you decide to cancel your order, this may be possible if you contact hello@fleurdinand.com the day of purchase.

If your print is returned due to an incorrect address, additional shipping fees will be charged to resend to you. Please ensure you have put in the apartment/condo unit number if needed.
Import taxes and duties might be extra upon delivery and are the sole responsibility of the customer. Fleurdinand cannot be held responsible for any delays or extra costs that may incur. Your package will be mailed from Canada, please inquire with your country whether import taxes/duties are applied to art.